Refund Policy

Eligibility

We accept returns and offer refunds only if the product is unopened, unused, and in its original packaging with the seal intact. Opened or used products cannot be returned for hygiene and safety reasons.

Timeframe

You have 7 days from delivery to request a return.

How to request a return

  1. Contact us via WhatsApp at +961 70 317 161 or support@feelsoie.com with your order number and reason.
  2. We will review eligibility and arrange pickup or provide instructions if approved.
  3. After inspection, the refund is processed within 4 business days.

Refund method

  • WHISH payments are refunded to your WHISH account.
  • Cash on Delivery payments are refunded via WHISH Money or cash.

Non-refundable situations

  • The product was opened or used, or the seal is broken.
  • The request was made after 7 days.
  • The item was damaged through misuse after delivery.

Damaged, defective, or incorrect items

Contact us within 48 hours of delivery with photos. Eligible items will be replaced or refunded even if opened when the fault was not yours.

Return shipping

SOIE™ covers shipping when the return is due to our error. For a customer-requested return or cancellation for another reason, the customer pays the $4 return shipping cost.